RETURNS:
There will be an INDUSTRY STANDARD 20% Restocking fee on all returned merchandise and the minimum fee is set at $7.50. Consistant with Wholesale Industry Standards, we reserve the right to refuse any returns under $25 in value and all returns must be in 1st quality, saleable condition.
EXCHANGES:
There may be an INDUSTRY STANDARD 20% Restocking fee on all exchanged merchandise and the minimum fee is set at $3. Exchanged product must be in 1st quality saleable condition, as it was received.
RETURN AUTHORIZATIONS:
You must receive an RA# (return authorization) from a customer service representative prior to returning any products. Shipments will only be accepted by our offices or warehouse in San Diego and must be properly marked with a current RA#. An RA# is good for 10 days only and must be requested by the customer within 7 days of having received their merchandise.
CREDITS:
Credits may be offered in Cash or Credit at our discretion.
FACTORY FLAWS & HOLES:
As you know, We are a wholesale distributor of Blank products, Our minimal margins do not allow us to be a lenient as a retail store who
mark up their products considerably.
Having said that, and in order to stay consistent with FACTORY NAME BRAND policy, Holes and Flaws detected after a garment has been decorated (printed and/or embroidered) may not receive a full credit.
Full Credit or Refunds will only be made on products when called in within 2 days of receipt. Discretion may be used by Customer Service on a case by case basis after the 48 hour grace period.
It is recommended that you order 2% over on all Tees and Sweats in order to allow for the INDUSTRY STANDARD flaws ratio. While you can return these flaws, we do not want you to miss a deadline or be caught short of product for a special event. With our inexpensive
pricing structure, you should always be safe, rather than sorry.
MAIL FEES:
All return mail fees are paid by the consumer, unless written permission is received from customer a service representative who determined otherwise in the best interest of both parties.
REPEAT BUYER PROGRAM:
As a courtesy, when you place your 1st order, your
are automatically entered into our Repeat Buyer
Program. You will receive an email on a weekly basis
that advises you of your buyer status and future
discount codes. We honor your right to privacy. We
promise not to share your contact information with (or
sell it to) any other companies. At your control, you
may easily discontinue all notices anytime you wish by
clicking the link provided at the bottom of any one.
UNDERGARMENTS:
Personal Orders on Ladies Undergarments, Panties, Briefs, Shorties & Bikini models may not be returned or exchanged. Retailers, with proper state sellers permits may exchange sizes and colors of un-opened product. (see Return Authorization policy above)
SITE DATA UPDATES:
Our Management Team proudly sets some of the Highests Standards, Morals, Values and Ethics for our company in the shirt industry.
Keeping our site current is also very important to us. In order to provide more rapid site updating,
Shirt Distributor Website, Product Data Base, Pricing and Shipping are provided by an outside (3rd party) source.
We appologize, in advance, if this causes you any inconvenience.
Although rare, on any given day, Pricing, Data & Programming errors may occur due to constant
updating. They may come from Programming, Hosting, Servers and Computer Malfuctions.
Since out of our control, Shirt Supplier accepts no responsibility for these occurances
and will not be held liable to match prices or ship quantities that are reflected incorrectly on
the SS site that were not intended, misleading, malicious, or known by Shirt Supplier.
Prior to us completing your order and/or charging your credit card, should we see an order with incorrect pricing, we will contact you immediately with your corrected pricing and purchase options.
We always appreciate any inconsistencies that are pointed out to us promptly so that we can
correct an error at once.
PRINTING PROMOTION:
All Print Promotions are based on a 3 week turn-a-round time. We are often able to finish jobs in under 2 weeks. This program is made available by printing during automated-press DOWN TIMES. Faster print production may be available for a small charge; call customer service. Art, Films & Screen charges are not included in the promo prices quoted on-line.
SHIPPING DEADLINE:
Orders "received" prior to 11am PST will be shipped the same day. Placing an order prior to 11am PST does not guarantee we will receive it instantly. Due to ISPs and e-mail, if your order has special importance, you may want to call customer service immediately after placing your order online to discuss your shipping options. Orders received by us, after 11am PST, may process the next business day in the fashion you have selected online.
UPS SHIPPING GUARANTEES:
UPS does not guarantee it's "Ground" shipments to be delivered on a certain day or at a certain
time. UPS provided shipping charts estimate delivery days that do not count the ship day.
UPS does guarantee Air shipments, yet, UPS Guaranteed "AIR" shipments, also, do not include the ship day. Example: 2nd day air packages, shipped on Monday will be guaranteed by UPS to arrive on Wednesday.
SPECIAL SHIPPING NEEDS:
If your order "MUST" Ship Today, and it is after 11am PST, please call customer service. For just a $5 "RUSH CHARGE, we can meet your special "SHIP TODAY" needs, if the items are currently in stock.
ORDER FULFILLMENT:
On your Check Out Form, under Shipping Instructions, Selecting "SHIP COMPLETE" on your order may delay your shipment even if only 1 item is currently out of stock. Please select PARTIAL SHIPMENT "OK" if you want your "IN STOCK" items to ship promptly. If a significant number of products are out of stock, we promise to call you prior to shipping.
