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you were here return to any viewed items with just 1 click
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you were here return to any viewed items with just 1 click
your save bin you may add any saved items to cart now
IF THIS IS A TRACKING ISSUE, CLICK FAST TRACK FIRST
IF THIS IS A RETURNS ISSUE, CLICK SPEED FORM FIRST
SPECIAL SERVICES WILL QUICKLY CALL OR EMAIL YOU BACK
Please Treat My Issue as URGENT!Special Services average reply or call back time is 15 to 30 minutes during standard business hours
Your email has been marked URGENT and has been forwarded to our Special Services Team
You should hear back from them by email or phone inside of 1 hour during business hours
Thank you for the opportunity to serve you.
IF THIS IS A TRACKING ISSUE, CLICK FAST TRACK FIRST
IF THIS IS A RETURNS ISSUE, CLICK SPEED FORM FIRST
SPECIAL SERVICES WILL QUICKLY CALL OR EMAIL YOU BACK
Please Email Me ASAP!Special Service average reply or call back time is 1 hour during standard business hours
Your email has been marked ASAP and has been forwarded to our Special Services Team.
You should hear back from them by email or phone inside this business day or the next 24 hours (if it was received on a weekend or a holiday)
Thank you for the opportunity to serve you.
WE HAVE THE INTERNETS LOWEST PRICES BY WHICH ALL OTHERS ARE JUDGED
+ YOU GET 5% EXTRA SAVINGS (CODE) WHEN YOU REGISTER
1- WE DO NOT ADD ANY SHIPPING INTO OUR BASE PRICES
2- WE DO SHIP DIRECT OUR WAREHOUSE TO YOUR HOUSE
3- OUR "FREIGHT FREE" BASE PRICES BEAT ADDED "FREE SHIPPING"
BOTH BASE PRICES & CART PRICES DROP AT EACH LEVEL
PAY LESS OVER ALL & GET THE LOWEST BOTTOM LINE
Automated 5% Off + Get $10 More (with front page code)
Automated 10% Off + Get $10 More (with front page code)
Automated 15% Off + Get $10 More (with front page code)
*REGISTERED CUSTOMERS SAVE EVEN MORE
1- YOUR BOTTOM LINE IS OUR TOP PRIORITY
2- WE ARE A 100% AUTHORIZED DEALER
3- OUR PRODUCTS ARE 100% AUTHENTIC
4- WE ARE TRUSTED AND WORRY FREE
5- SINCE 1985 OUR FAMILY KNOWS APPAREL
SAVE 10%-15% MORE on CAPS, BAGS & BUTTON DOWNS (Last Price Rollback 5/31/18)
SAVE 10%-15% MORE on COLORED T-SHIRTS & SWEATS (Last Price Rollback 5/31/18)
GUESTS: YOU (AUTOMATICALLY) SAVE UP TO 15% MORE
REGISTER: YOU (AUTOMATICALLY) SAVE UP TO 20% MORE
We offer NET20. We love Purchase Orders and, with a PO, we still honor
all our Discounts. Please see the "Payment Options" link at the bottom
of this page for PO policies, details and restrictions.
Just Buying Whites and Sale Items on your PO? No Problem... Let's do it!
We still honor all our Discounts. We love it when you save even more.
$10 COUPON (On Front Page) = 13% OFF $75 ORDERS (*Coupon requires $100 Minimum Purchase)
OUR QUALITY & SERVICE ARE FAR ABOVE INDUSTRY STANDARD
GET$30 OFF or $20 CASH (see below).
__________________________________
WE ARE A TRUSTED WALMART MARKETPLACE PARTNER
WE ROLLED BACK 100's OF PRICES ON MAY 31st OF 2018
_______________________________________________
1- WE DO HAVE "FREIGHT FREE" BASE PRICES
2- WE DO NOT ADD SHIPPING INTO EACH ITEM
3- WE ARE DIRECT FROM OUR WAREHOUSE TO YOUR HOUSE
4- WE ARE NOT A 3rd PARTY SELLER
Enjoy NO RISK shopping at ShirtSupplier.com
ShirtSupplier.com guarantees our overall LOWEST PRICED
1st Quality Apparel (available to the Public) on the web today.
Please be aware that, since cotton is a commodity, our prices
may change (daily and/or weekly) in accordance with "WIS"
Wholesale Industry Standards.
You must purchase to qualify. If you compare, and find, your
entire purchase to any of our Competitor's (within 5 business
days) to be lower, present it to us to receive ONE of the following:
• ORDERS OVER $100 > Compare your Total Purchase. If you find
the exact products (you purchased from us on one invoice) cheaper
within 30 days of purchase then ShirtSupplier will gift you either/or
$30 OFF your next purchase or $20 in CASH (UP2U/Your Choice).
• TO QUALIFY > Simply send us an "in cart" screen shot from any other
retail vendor of the entire purchase on 1 receipt, including Amazon
Since ShirtSupplier is a hybred between Wholesaler & Retailer,
Wholesale Industry Standards apply to all comparison items
including: Brand, Size, Color, Fabric, Weight, Style Number,
Quantity, Quality and Availability. In order to qualify, The entire
order must be available at our competitor exactly as you have
ordered it from us. This is an offer to "Public Buyers" Only.
Retailers, Government, Institutions & Decorators do not qualify.
Factory Irregulars, also, do not qualify. In order to receive
consideration, please provide a "Screen Capture" (or print) of any
competitor's shopping cart with the exact items in it (as described
above). For Screen Captures, you may attach them, and email them
to [email protected] If you choose to print your CART pages,
you may fax them directly to a Supervisor's Desk at 760-751-1821.
Please be aware that many of our competitor's prices are in scale
by quantity and they do not have the same 1 piece price available,
when compared to the bulk prices they may have advertised.
We feel confident, after 25 years of service, that we work harder than
anyone else to bring you the "Lowest Prices" and the "Best Selection"
on the web in the USA today.
Exclusions: This offer, above, does not apply to any sites owned and/or
operated by our Parent Company. Offer also does not apply during price
"changing and updating" Dec 25 thru Jan 31 of each year (36 days).
IF & WHEN YOU DO YOU'LL BE GLAD YOU BOUGHT FROM US
FOR OVER 20YRS OUR CUSTOMERS HAVE ENJOYED OUR LOW PRICES & HIGH LEVEL OF SERVICE.
WE WILL PAY FOR YOUR RETURNS FOR 60 DAYS
REGISTERED CUSTOMERS GET FREE RETURNS ON ALL ORDERS
We are proud and excited to offer Free Shipping on Returns...
For Registered Customers: All orders of any size are eligible.
For Guest: All purchases (over $75) are eligible
For Registered Customers may e-file there Return Authorization
Request in their Order History.
For Guests must file a PDF Speed Form to request a (RA#) Return
Authorization #
CALL TAGS (by mail), when received, please secure it to your package(s) per the instructions provided.
CALL TAGS Apply to All Registered Customer Orders and Guest orders over $75.
-You may e-file partial and full orders.
-Please GO TO your ORDER HISTORY
-Please Click on the RETURN button next to the order you wish to return.
-Please complete and send (all in one) your Return Authorization Request.
- Please follow the Shipping Instructions Below once you Receive your RA#
FOR GUESTS:
You must complete and email a SPEED FORM (RA# Request) in order to Return merchandise. Please read both our "Policies and FAQs" links prior to faxing your
SPEED FORM to a Customer Service Representative. SPEED FORMS will be returned
to you by Fax or Email, within 48 hours (with your Approved Code) Return Auth # and Return Center Address in your region. We have 5 Return Centers, Please do not ship without authorization.
DO NOT RETURN ITEMS WITHOUT AUTHORIZATION (or send to the wrong address) it
will not be accepted and will be donated to charity (not returned or credited).
A Speed Form (RA# REQUEST) must be completed in order to Return products...
Please fill in all required blanks + MAKE A COPY.
A COPY must also be included in the Box that you return.
Then, Please FAX a completed copy to Customer Service, in order to receive your RA#. An RA# is good up to 60 days after your purchase date AND must be requested within 30 days of their purchase date.
Next, You must WRITE your RA# (LARGE) on the outside of your box and on each SPEED FORM. Save 1 speed form copy for your records. Remember the 2nd goes in the box you return. If you return Multiple Boxes, you must make Multiple Copies and place 1 inside each box.
SHIP TO: Your RA# will determine which location you return your product to.
Your CALL TAG will already be pre-printed with return address information.
For orders purchased prior to June 1st, 2014, free shipping is not available, previous shipping rules apply:
When you receive an RA# (authorization #), you will receive a SHIP TO address along with it.
NO RETURNS ARE ACCEPTED without an official RA# written outside any bag or box.
Customers are responsible for all shipping costs when returning or exchanging
items after 60 days.
Please READ all of our Policies & FAQs on line Prior To Completing this Form.
Click Here to View/Download/Print the SPEED FORM
NOTE: Any apparel, improperly marked, or shipped without authorization will not be
returned or credited to the Customer. It will be donated to a favorite charity at year end.
This Policy is strictly enforced.
On orders under $50, Customer is responsible for all shipping costs on returned merchandise, unless an error was made that was not caused by the Customer.
NO INDUSTRY STANDARD 20% Restocking Fees on any returned merchandise (if instructions
are followed), yet, the minimum fee is set at $15.00 for Canceled (or non accepted) Orders Only.
Consistent with Wholesale Industry Standards, all returns must be in 1st quality, sale-able condition.
NOTE: If Return Authorization Instructions are not followed, we reserve the right to charge a 50% Restocking Fee.
Excluded Brands and Products: We are only able to offer a maximum return
policy of 30 days on Nike, Ogio, Port Authority and District Brands as well as Halloween, Desktop and Utility Items. Our Health Department has a strict 1 day
return policy. This policy is strictly enforced.
CREDITS VS REFUNDS Once your Return is received, evaluated & returned to Stock,
your credit will immediately be applied back on to the credit card you used for purchase.
This process can take up to 2 weeks. If you would like to use your return as a credit, it may
be applied to any new order within 7 days.
EXCHANGE POLICY Please see Footer Link
Thank You for Trusting ShirtSupplier.com Products and Services, since 1985.
We sincerely appreciate your business.
NOBODY BEATS SHIRTsupplier's "OVERALL" LOW PRICES...........NOBODY!
BOTH AMAZON & GROUPON HAVE TRIED AND EVEN THEY CAN'T DO IT!
Amazon is a marketplace made up of 3rd party sellers.
They include shipping in their Item(s) in order to say it's "free".
+PRIME MEMBERS pay $120 per year for their "free" shipping.
NOTE: Many Amazon Sellers are Not Authorized to sell our Brands.
NOTE: Many Amazon Sellers ship Flaws & Un-Authentic Apparel.
NOTE: Amazon Sellers DO NOT offer you any discounts for bulk buys.
WE ARE DIRECT FROM OUR WAREHOUSE TO YOUR HOUSE!
We keep it REAL. Our Items are priced separate from Shipping.
NOTE: Our Customers SAVE by not paying for free shipping.
NOTE: Our Customers SAVE an average 10% off our Prices.
NOTE: Our Customers SAVE with a flat 10% Shipping Rate.
CHECKOUT OUR "REAL" 5 PRODUCT COMPARISON!
AMAZON vs SHIRTsupplier's FREIGHT FREE BASE PRICES!
COMPARE ITEM 1
ITEM > BOXERCRAFT POM POM JERSEY STYLE# T14
BEST AMAZON PRICE $18.50 OUR BASE $14.49
*Our $14.49 includes AVG discounts + shipping
WE SAVE YOU 21.6% TODAY
COMPARE ITEM 2
ITEM > GILDAN MID WEIGHT TEE STYLE# 5000
BEST AMAZON PRICE $4.40 OUR BASE $1.59
*Our $1.59 includes AVG discounts + shipping
WE SAVE YOU 64.13% TODAY
COMPARE ITEM 3
ITEM > GILDAN HVY WEIGHT TEE STYLE# 2000
BEST AMAZON PRICE $4.16 OUR BASE $1.89
*Our $1.89 includes AVG discounts + shipping
WE SAVE YOU 54.6% TODAY
COMPARE ITEM 4
ITEM > BELLA FAVORITE LADIES TEE STYLE#6004
BEST AMAZON PRICE $5.67 OUR BASE $3.99
*Our $3.99 includes AVG discounts + shipping
WE SAVE YOU 29.63% TODAY
COMPARE ITEM 5
ITEM > GILDAN HOODIE SWEAT STYLE#18500
BEST AMAZON PRICE $14.45 OUR BASE $9.99
*Our $9.99 includes AVG discounts + shipping
WE SAVE YOU 30.87% TODAY
WE ARE A WALMART MARKETPLACE PARTNER
WE ROLLED BACK PRICES AGAIN MAY 31st, 2018
1- WE DO HAVE "FREIGHT FREE" BASE PRICES
2- WE DO NOT MARK UP PRODUCTS TO SAY "WE SHIP FREE"
3- WE ARE DIRECT FROM OUR WAREHOUSE TO YOUR HOUSE
4- WE ARE NOT A 3rd PARTY SELLER
WE ARE 100% AUTHENTIC!
Most Amazon Blanks sellers are not!
Military, Teachers, Students & 1st Responders!
-ID.me "ACCOUNTS" save [+] 5% MORE (up to 20%)
-ID.me "MUST REGISTER" to use ID.me priviledges
At SHIRTsupplier here is how you start saving today:
______________________________________________
ID.me ACCOUNT HOLDER (gets extra 5%) or may use a Coupon if a better option is available:
1pc price or up to $100 > 5% Discount (With ID.me Code)
Purchase $100 to $300 > 10% Discount (With ID.me Code)
Purchase $300 to $500 > 15% Discount (With ID.me Code)
Purchase above $500 > 20% Discount (With ID.me Code)
___________________________________________________________________
*AFTER YOU VERIFY YOUR MEMBERSHIP*
ENTER "IDme" IN OUR COUPON BOX
___________________________________________________________________
NOTE: As a courtesy, IF YOUR ORDER AMOUNT IS OVER $100 and UNDER $200
(And you enter your ID.me Code) THEN YOU MAY CHOOSE TO REMOVE YOUR
IDme CODE AND ENTER CODE "VIP100" FOR $10 OFF INSTEAD OF 5% EXTRA
___________________________________________________________________
THANK YOU ALL FOR YOUR SERVICE!
NO PRIME FEE & 2 DAY AVERAGE DELIVERY!
WHERE TO MAIL MONEY ORDERS, CASHIERS CHECKS and PO's:
SHIRT SUPPLIER
864 Grand Avenue
Suite 505
San Diego, CA 92109
WE DO NOT ACCEPT PERSONAL CHECKS. WE DO ACCEPT WIRES.
Monday through Friday, 8AM - 5PM (PST)
Phone - 760-751-0311
Toll Free - 866-70-SHIRT (866-707-4478)
Fax - 760-751-1821
MANAGEMENT PHONES YOU BACK!
WE HAVE A SPECIAL SERVICES TEAM :
FOR PHONE CALLS, Urgent or not, leave us a detailed message. Our
Special Services team replies 7 days each week and retrieves messages
every 15 minutes from the hours of 8am to 4pm PST (hourly after hours
and weekends) and has over 25 years of T-Shirt Industry experience to
serve you with.
FOR EMAILS, Our Special Services Team returns all emails within 1 hr during
business hours (after hours & weekends within the day )that are sent to
[email protected] or use our simple URGENT CARE forms below.
We call you. Our Special Services Dept is working 7 days a week, long hours to serve
you. While all calls receive a high level of attention, we prioritize based on urgency.
"SHIRT SUPPLIER" will appear on your credit card statement.
Inventory changes weekly in all of our 8 USA warehouses. We may need to pull
orders from multiple locations in order to fill larger orders in a timely fashion.
A prompt Cost Analysis will be performed in order to provide you with the least
expensive & quickest way to get your goods to your door. You are not charged
extra if we need to divide (split ship) your order and you will be notified.
We would appreciate you reporting any website troubles you experience to the
SHIRTsupplier.com Webmaster. Please use our easy URGENT CARE forms in our
footer below. We apologize in advance for any inconvenience.
All orders, of any size, automatically receive a free Color Catalog (freight free) in
their shipment unless you uncheck the coordinating box during checkout. If
"NO LOGO" Catalogs and/or more than 1 Catalog is required, Please contact
Special Services, use our easy URGENT CARE, or simply enter a text message
in the comments box during checkout. We pay for any additional freight costs.
From your order date, If your packages have not shown up within 2 business days,
you may click our FAST TRACK link in our header to instantly & easily track your
order with your email address or account number.
Registered Customers can simply e-file (Return Authoriztion Request) in their
ORDER HISTORY using our Speed Form is required Return flawed or non-fitting
merchandise. Guests may use our PDF link to print and fax/email a request for an
RA#. We proudly offer free returns for 60 days. Please read both our Policies and
FAQs links prior to faxing your Speed Form to our Special Services Team. Speed
forms will be returned to you by Fax or Email, within 48 hours, with your Approved
Return Authorization Number. Now e-asier than ever with e-file for Registered Customers.
UPDATES are performed weekly or as they are suggested by our Special Services team
While our 30+ Years in the Industry have sharpened our skills and services, the Web has
unveiled a completely new set of challenges in customer service.
It is our Goal to meet all of your needs and requests! No Exceptions and No excuses!
We want you to be Happy!
Please click URGENT CARE to speak directly to Management about any subject matter
you do not feel is sufficiently addressed below. We will make every attempt to answer
your questions at once, and add that subject to our FAQs in the near future.
APPROXIMATE sizing based on Industry AVERAGE Size & Weights and official "Hanes"
sizing was used for our charts as it is the standard by which all other tees are judged.
NOTE : If you fall between sizes, please order the larger size.
This chart is only to be used as a guide and has been provided to us as Industry
Standard for all Manufacturers. Slight variations may occur in each brand.
Please note that there is a "MEASUREMENTS" link on each product page. Also,
Some Brands Prefer to list Body, or Chest, Widths which are equal to 1/2 of
Standard Chest Sizes Measurements.
Bella is fashion and does not use Industry Standards.
For Bella TANK TOPS: Small = 0-4, Medium = 4-8, Large = 8-10, XL = 10-12, XXL = 12-14.
For Bella INTIMATES: Small = 0-4, Medium = 4-6, Large = 6-10, XL = 10-14.
For Bella TEES: Small = 0-4, Medium = 4-8, Large = 8-10, XL = 10-12, XXL = 12-14.
For Bella SWEATSHIRTS: Small = 0-4, Medium = 4-8, Large = 8-10, XL = 10-12, XXL = 12-14.
For Bella SWEATPANTS: Small = 0-4, Medium = 4-8, Large = 8-10, XL = 10-12, XXL = 12-14.
For Bella GIRLS TEES: Small = 6-8, Medium = 10-12, Large = 14-16.
For Bella GIRLS TANKS: Small = 6-8, Medium = 10-12, Large = 14-16.
While each Brand plays cute games with each of their products by adding
catchy titles to describe their fabric weights in order to separate themselves
from competitors or increase sales >> We have broken it down in REALITY terms.
We are sure you have seen them around: Ultra, Super, Mega, Beefy to name a few.
Weight is ultimately determined by fabric density, and so it is industry standard to
measure 1 inch of cloth to determine it's weight by multiplying 1 inch by the amount
of square fabric used in the making of the full garment.
T-SHIRTS : (in our terms)
< 5 oz = Light Weight
5.1-5.4 oz = Mid Weight
5.5-5.9 oz = Heavy Weight
6-6.9 oz = Super Heavy
7 oz > = Mega Super Heavy
SWEATS : (in our terms)
< 7 oz = Light Weight
7.1-8 oz = Mid Weight
8.1-9 oz = Heavy Weight
9.1 -10 oz = Super Heavy
10.1-11.9 > = Mega Super Heavy
12 oz > = Ultra Mega Super Heavy
You Make it Possible for Us to Give Back Each Month. Here are a few on the
Current List of Charities that We have Chosen for to Donate A Portion of Each
Purchase; United Way, Salvation Army, American Cancer Society, YMCA, American
National Red Cross, Cancer Awareness Foundations and Wounded Warriors. Our
Categories for Giving also Include, yet, are not limited to: Child Protection, Animal
Protection, Environmental Protection, Disability, Health, Human Services, Literacy,
Mental Health, Cancer, Vets, Youth Programs & Senior Citizens. THANK YOU.
Pricing on our Front Page "GOLD STAR" Slider is determined by Mill/Brand
discounts offered to us each Monday, and (as a courtesy) passed directly on
to our Customers. These offers may not always include all colors and all sizes.
Special SALE Pricing are specially marked with a RED TAG in top right corner of
their main pics and on those color swatches effectet by sale pricing. We pass on
our volume brand discounts directly to our customers.
Pricing thru-out our site is displayed in "ALA" pricing format provided directly by
each Manufacturer. We prominently feature our "AS LOW AS" price in RED. Our "ALA"
featured prices, as a courtesy to our customer, selects the lowest priced color available
in the display item, usually White, then Displays it. Please be aware that many of our
products are priced higher in Naturals, Ashes and/or Colors to reflect the actual price
(or cost) differences we receive. White is always the least expensive and we proudly
pass that lower cost directly on to you. The price difference between whites and colors
is considered "Industry Standard" and used by all Manufacturers & Distributors of Blanks.
*Note: All products are wholesale priced and sold by the piece.
At ShirtSupplier you get all the benefits of a BUYER, not a Retail Shopper.
You are focused on Price, Quality, Selection & Speed. And you know the
Bottom Line..... "YOU SAVE MONEY" Buying Your Clothing at Wholesale Prices,
not Retail. Here is what you need to know about being a Buyer...
Buyers take responsibility for knowing the Brands, Fabrics, Colors and Sizes.
This includes Expected Variations and Industry Standards. (See below for
Industry Standards). We are a wholesaler and take no responsibility for those
types of order errors, but, you have worn clothes all your life so this should be
easy for you.
We have done our part to put together a Line of Brands that are "Easy to Size,
Easy to Fit & Easy to Order".
We know there are no Dressing Rooms when You are Buying Wholesale Apparel
on the Internet.
We need you to feel comfortable that we have done a good job stocking a selection
that is both Wide & Deep.
We have warehouses with Sky Tram processing systems.
We have warehouses ranging from 40,000 sq ft to 360,000.
Focusing on our Customers Needs is what separates us from any Competition.
We do not allow Buyers to come physically to any one of our 8 warehouse locations.
We are set up with Low Profit Margins and Small Room for Error. We are built for speed,
serving over 250,000 Buyers Nationwide and we are Fast!
We have 2,500 Products in 25,000 SKUs. We carry over 60 Brands & 99 Colors.
We are Big! Yet, we serve the little wholesale orders & fill-ins too.
We are built for Bulk Wholesale Sales, yet, we make ourselves available for you
to purchase 1 or 1,000 pieces at the same low prices. We are the future in Apparel
Buying in the USA, and The Future is Now!
We do take full responsibility for Flaws, Defects and Color variations, prior to
Decorating or Washing.
Together with the Manufacturers, We back all their/our products with full 100%
guarantees.
Buyers who learn their products help us keep costs down by reducing the needs
for intensive customer service. We thank you in advance for making every effort
to become a good Buyer. We enjoy serving you!
Preferred for Dye-ng, Stitches match color acceptance features of the garment
itself and are only available currently by certain brands. Gildan Currently carries
a PFD.
THE PUBLIC is WELCOME, yet, must abide by the same Industry Standards set by
Manufacturers for the Wholesale Trade.
Industry standards are established by the Manufacturers in order to better serve
Distributors and Suppliers without overloading customer service costs and needs.
The Wholesale apparel industry is governed by industry standards recognized
through-out the market place including decorating, supplier and distributor levels.
If you are not prepared to abide by industry standards, we suggest you shop at a
retail store whose increased margins are able to provide higher levels of customer
services.
If you experience a shortage of product from what you show on your order
CONFIRMATION, All orders will be weighed to determine the extent of the shortage.
It is easy for us to determine exactly what your shortage was. Industry standard is 1
pound for a Sweatshirt and 1/2 pound for a t-shirt.
The exact weights are entered into our computers by each manufacturer so that we
can assist you quickly.
While a received shipment may look like a shortage, It is also possible that your order
was shipped as a PARTIAL due to your having selected ALLOW PARTIAL SHIPMENT. In
this case see PARTIAL (below).
We do not do partial shipments unless the customer has given us permission by selecting
the ALLOW PARTIAL SHIPMENT (button) on the shopping cart page.
If you select ALLOW PARTIAL SHIPMENT, we then remove any items that are OUT of STOCK
at the time your order is placed and ship out the remaining items.
We do not back order any products that were not shipped in the original
shipment. Out of
Stock items are removed from your order, credited to your card prior to
running your payment.
Please Click on LIVE CHAT to assist you in checking stock in REAL TIME
prior to placing your order.
We do not do substitutions unless the customer has given us permission
by selecting the ALLOW PRODUCT SUBSTITUTIONS (button) on the ON-line
Order form. Any approved substitution must be of LIKE KIND, LIKE COLOR
and EQUAL or GREATER in fabrication. Our standard procedure, when
substituting is to substitute the entire item all the way thru the entire size
range ordered so that dye lots are guaranteed to be consistent. We follow
the same guidelines for brand substitutions.
Currently with 8 USA Warehouses in 8 States include California, Illinois, Florida,
Pennsylvania, Texas, Washington. We also have 4 sister Warehouses in other states
to assist us if we are out of inventory in a particular product ourselves.
Serving both Retailers & the Public, we need your Current "Sellers Permit", if you
reside in California and want us NOT to charge Sales Tax on your Purchase. This
State is our Headquarters and we must charge tax to any Buyer in this state without
a current "Resale License or Sellers Permit."
Outside of California, Current Laws governing Internet Businesses allow for us to ship
product Tax Free. This does not however reduce your obligation. Currently you, the
Buyer, are responsible for Declaring & Paying Sales Taxes due in your State.
Please consult with your State Board of Equalization if you have any questions about
your Tax issues.
***INDIVIDUALS who purchase from us may have the same obligations discussed above.
We leave it up to the INDIVIDUAL to know their own State Laws.
***We accept no responsibility for Tax obligations of any Buyers except those purchases
made in California.
For those customers who do not feel comfortable placing credit card information
on line, please note that our site is Secure and your data will be encrypted. If that
does not meet your needs, please do the following process. Enter your order On-line
and under the Payment Options select Credit Card. Then complete your order On Line
until the end of your Customer Info and Credit Card info is typed in. Do not press
continue, just PRINT that page, as is, then click your BACK button until your customer
page reappears. Change your Payment Options to PURCHASE ORDER and click continue.
You will then be able to process your entire order online and your Credit card information
will be bypassed. At the end of your order you will see a PO box and a Memo box. Please use
the Memo box to instruct us to use your Credit Card "On File" along with the last 4 digits of
that card. Then please fax the credit card information to 760-751-1821. Please be sure to
write your 3 digit code on the document. It is the cod located near your signature on the
back of your card. You may also choose to mail your cc info, yet, our fax machine is in our
management office only.
We are a Wholesale Distributor, you are already receiving our lowest discounts
offered on the products themselves.
Further Discounts may be available for orders over $1,000 and or orders that
weigh more than 200 pounds.
Orders over 200 pounds may have a cheaper shipping option than those we order
on line. Consult your CSR.
Example: Average Tee weighs half of 1lb and the average Sweatshirt is a full pound.
CHARITIES and GOVERNMENT accounts may receive up to a 5% extra consideration.
Please contact customer service to review your options on larger orders.
YES, We do not buy or sell seconds or flawed merchandise.
Cuts vary per manufacturer, yet, we have provided you an average age that
you can reasonable expect can wear a garment on the kids sizes, Adult sizes
we have provided average cut size for Body Length, Sleeve Length, Body Width,
top to bottom length, chest size. (see chart below)
While different, per Brand, Shrinkage also has an Industry Standard. (Also affected
by color Treated fabrics). You can Reasonably expect 4% to 8% Shrinkage on all
Cotton fabrics, including Pre-Shrunk. Shrinkage is only limited when either the fabric
contains 5% (or more) of other than cotton or a garment has been noted as containing
Compacted Cotton. (see Compacted)
Due to the differences in each computers settings and display variations, we are not
responsible for matching color swatches ON-Line exactly with the fabric swatches. If
you have an exact color matching requirement, please speak with a rep or order only
one of each of the shirts in question. We will waive your handling fee when you place
your larger order.
You will find the color photos more accurate in our paper catalogs and may be requested
with your sample for a price of $1.25, and will be included in your box. Catalogs may not
be ordered without product.
Due to the price of the commodity Cotton, Prices are only guaranteed daily and will
fluctuate with the market. Polyester will also have fluctuations due to the oil market.
We do our best to reduce price changes to a maximum of 4 times per year and reduce
daily change using the "option" markets.
Industry standards include holes, poor sewing & color dye variations. As you know,
We are a wholesale distributor of Blank products, Our minimal margins do not allow
us to be a lenient as a retail store who mark up their products considerably. Having
said that, and in order to stay consistent with FACTORY NAME BRAND policy, Holes
and Flaws detected after a garment has been decorated (printed and/or embroidered)
may not receive a full credit.
We only accept School and Government Purchase Orders. Some National Charities
are also considered. Funds must be guaranteed by the US government.
Please order 2% over your needs. This is the industry standard and will compensate
for factory flaws & defects. While Holes & Defects may be returned for a full credit, we
do not want you to be short at your special occasion.
Once it leaves our Door, UPS is responsible 100% for the safe delivery of your package
to your door. UPS may not ship to Gates, Back Doors, Neighbors and other Special
Requests. The customer becomes fully responsible for their product once UPS lets go
of it at your Door or Gate or Window, etc...
We have no way, and take no responsibility for special requests that involve DROP OFF
or your package in a special location or without signature.
If you have had difficulty with UPS in the past we may suggest you call us and make other
shipping arrangements.
Whatever you do, DO NOT make special requests for your UPS delivery. UPS will not do it!
And, once we meet our promise to ship, it is out of our hands.
This release of responsibility applies to both home and business addresses.
We understand that your Credit Card Billing address may be a PO BOX and that we only
ship to the same address as the Billing Address, unless other arrangements have been
made with our CSR.
While we say on our order form that we will not ship to a PO BOX, there are exceptions.
Government owned US POSTAL locations do not accept packages, therefore we DO NOT
SHIP there.
However, Privately Owned PO BOX companies are different. Each one has their own set
of rules. Since we can not guess, the customer has to accept full responsibility for their
packages delivery to a Privately Held PO BOX, if they choose to use that address as their
"SHIP TO" address.
We suggest, that your city or state laws allow you to call your PRIVATE BOX by the name
of SUITE# or ROOM# (instead of BOX#). We also suggest that you identify, using the Memo
Box, on your order form that BOX IS PRIVATE and WILL ACCEPT PACKAGES. Without this
your order will be delayed until we reach you by phone or email.
Since we are a Wholesaler Supplier to the Decorator Trade, We Box our Clothes
with Printers Folds and in Decorator Dozens of 3 , 6 or 12. All products are sorted
by Size and Color. You will find that, in most cases, sizes have been turned to face
opposite directions inside your box.
This means we separate all according to the Printing or Embroidery industry and
never individually wrap or tag any. In order for our Decorators to optimize the
speed in which they finish products, most products will be shipped with their tags,
labels and stickers (that you would see at a retail store) removed. Some Hang Tags
may remain if, and only if, they would not get in the way of Decorating Safety
requirements and they would help our retailers in their sales efforts as well.
This is an Industry Wide Standard Process. For Safety and Efficiency reasons,
we are unable to make exceptions to this procedure.
Due to the unique speed and process in which our operation pulls & ships orders,
we are currently unable to meet any "marking' requests on the outside of our boxes.
Marking individual boxes in a unique manor would slow down our automated shipping
line and cause confusion.
All T-shirts start off a natural tan color. Even white T-shirts are Dyed. All shipments
received by us, for stock, may have been dyed at different times by all manufacturers.
Crossing Manufacturers when ordering a color is not suggested by industry standards.
While we reserve the right to substitute Equal or Better of the same item order, We
most often will swap the entire run of the item ordered for a different Brand or Dye Lot.
This will make sure that all of your colors will match.
Combed Cotton is a cotton that has been further processed in the factory to
help reduce shortened fibers (like split ends) which produces a stronger and
softer garment over all.
PIQUET KNIT vs JERSEY KNIT : Is in the sewing Process and creates a different
"Hand" or feel to the garment. We suggest you order 1 of each so you know the
difference for future orders.
SHRINKAGE : Based on Industry Standards (IS), Pre-shrunk reduces shrinkage
and does not guarantee zero shrinkage of a garment.
Products may not be returned for shrinkage reasons.
Standard Brand Names, including Hanes, may shrink 4-8% more depending
on the consumers washing habits. Hot Dryers shrink fabrics even further. To
compensate for garment reduction, when you are considering a larger size,
always BE SAFE and SIZE UP.
Please note that buying another brand or from another wholesaler, does not
reduce shrinkage. Even buying COMPACTED products, while helping to reduce
shrinkage does not mean anything unless the garment CUT is larger than a
Pre-shrunk CUT at the factory. Most often, clothing manufacturers have already
compensated for these fabrics in their patterns. Going 50/50 to 90/10 (cotton/polyester)
is a valuable alternative, although again, factory's have compensated for the non-shrinking
fabric in order to save product costs.
The Number you provide on your order form may end up delaying your shipment
if we can not reach you prior to 1pm, and further delay your shipment if you do not
respond to messages left by our Management or Special Services Team.
Cancellation fees and/or Return Fees may Apply to any order that is changed after
order is placed. Those fees are at our discretion and described herein, and include
Exchanges as well.
Place your order on-line, Your shipping Costs and Options will be displayed prior
to you being asked for your credit card, billing or personal information. You may
select different options and receive different UPS costs right on line. Our Ground
rate is figured at a flat 10% + $10 for Processing.
The 3 digit code, located near your signature on the back of your credit card, is
currently the industry standard to assist in the reduction of credit card frauds.
Please have your code handy when placing your order.
We prefer that you Billing and Shipping address match (on your first order) in
order to satisfy your credit card company. After your first order, you may wish
to control your ship to address in your account admin.
We only ship to Billing Address "same day"? It takes time for us to either contact
you or the bank regarding these orders if your "Ship To" & "Bill To" addresses do
not match.
No Restocking Fees. Customer is only responsible for Shipping and the Re-stockable
(Resale-able) condition of the Product they Returned.
Our customers do not have to wait for their returned items to be received,
reviewed & restocked, prior to having their replacement goods sent out.
First you are requred to FILL out a SPEED FORM located in the CUSTOMER
SERVICE LINK found at the bottom of any internal web page to receive an RA#.
*GUEST process is Fax/email.
*REGISTERED customers have a speed efile option in their Order History.
GUEST.....Here is the link for your convenience >
For GUESTS Click Here to View/Download/Print the SPEED FORMYou are no longer required to fill out the bottom section on the
SPEED FORM for an EXCHANGE. If you do fill out the Exchange Portion on
the SPEED FORM, and you do not place your order on line for your Exchange
items, your Exchange items will NOT be Shipped.
An EXCHANGE requires both a RETURN and a REORDER.
1) Guests must fax or email to us SPEED FORM 1st.
1A) If Registered, you have an efile form option in your ORDER HISTORY.
2) You must reference your RA# (Return Authorization #) on your REORDER in
the Comments Box during the order process. Once we receive your FAXED
SPEED FORM... Your RA# may take up to 2 business
days to receive by email, then please follow the specific instructions provided.
Then, you may place your order on line for your Exchange items.
Once your Return is received your credit will be applied.
All Cancellations (or refused deliveries) will be responsible for all Shipping Costs,
plus $15.00 for Service. This fee is necessary to cover our costs incurred with placing
any order in to our system. Once placed it immediately enters the shipping department
and receives customer services. There are no exceptions, but, we suggest you email us at
once if you are caught in this situation. The sooner we catch the order, the lower the expense.
Industry standard is decided by the Manufacturers'. It is the guidelines which all
Brands follow and implement in order to service the garment industry with some
consistency. There are very few exceptions to Industry Standard.
Save money by asking your local Screener or Embroiderer for CONTRACT prices.
An RA# is required to return or exchange any goods.
Without an RA#, returns may be refused or incur an additional $15 Service Fee
and at our Discretion.
*Complete the SPEED FORM(on line).
*Fax the Speed Form to 760-751-182 or email to [email protected]
Returns must have an RA SPEED FORM enclosed in all the boxes that you are
returning, and your RA# must me prominently MARKED ON THE OUTSIDE OF
EACH BOX.
Please be reminded we do not accept returns under $25. Exchanges have their
own policy. This is Wholesale Policy.
Sampling is good, if your order calls for exact sizing. Since the Exchange process
is timely, We will be happy to waive the Small Order Handling Fee on the Fill In
order, if you tell us the order number on your first sample order in the SPECIAL
NOTES Text Box of your FULL CART page. This saves time and money for us both.
Did Not Receive your order in less than 5 Business Days? Unless you were contacted
by us, your shipment may be lost. A UPS tracking number is sent to all Buyers upon
Purchase and may be used the next business day on UPS.com (see Tracking)
Your products will not ship until we confirm that your check has cleared. Cashiers
checks & Money Orders Rule & ship the same day your check is received. Approved
PO's also ship the same day. PERSONAL Checks are not accepted, voided & cut up.
We suggest you use your Credit Card, Check or Cash to purchase a Money Order
(available at 7/11) to ensure fast delivery of your wholesale clothing items.
WE PROUDLY SHIP HAWAII & ALASKA!
*Hawaii UPS GROUND Service = 5-6 Days
*Alaska UPS GROUND Service = 4-5 Days
*Note: Tracking is not yet available.
OUTSIDE THE USA:
There is not service available at this time.
NEW CUSTOMERS may be required to make phone contact prior to shipment if the
order size is over $1,000. Current Banking Laws restrict merchants' rights, so we are
unable to take such risks on our small wholesale margins. We apologize in advance
for this inconvenience, but, this policy also protects the cardholder from any fraudulent
use of their card by a 3rd party.
Special incentive for orders over $1,000: Customers all have the option of sending a
Cashiers Check or Money Order and subtracting 2% from their SUBTOTAL. We pass the
savings on to you if you choose not to use a credit card for your transaction.
WE ARE A WALMART MARKETPLACE PARTNER
WE ROLLED BACK 100's MORE PRICES MAY 31st, 2018
1- WE DO HAVE "FREIGHT FREE" BASE PRICES
2- WE DO NOT ADD ANY "FREE SHIPPING" INTO EACH ITEM
3- WE ARE DIRECT FROM OUR WAREHOUSE TO YOUR HOUSE
4- WE ARE NOT A 3rd PARTY SELLER (As is the Marketplace)
ENJOY FINDING & SAVING ON RED TAG PRICES SITE WIDE
ON ALL POLOS, BAGS, CAPS, BUTTON DOWN & JACKETS !
GOLD STARS SAVE YOU EVEN MORE ON 5 MAJOR BRANDS!
*GUESTS > INSTANTLY SAVE UP TO 15% MORE
*REGISTER > INSTANTLY SAVE UP TO 20% MORE
Enjoy NO RISK shopping at ShirtSupplier.com.
WE GUARANTEE the overall LOWEST PRICE 1st Quality Apparel (available
to the Public) on the web today. Since Cotton is a Commodity, please be aware
that our prices may change (daily and/or weekly) in accordance with "WIS"
Wholesale Industry Standards. You must purchase to qualify. If you compare,
and find, your entire purchase to any of our Competitor's (within 5 business days)
to be lower, present it to us to receive ONE of the following options:
• ORDERS OVER $100 > If you find the exact products (you purchased from us)
cheaper within 30 days of purchase then ShirtSupplier will gift you $30 OFF your next
purchase or $20 CASH (Your Choice).
• TO QUALIFY > Simply send us an "in cart" screen shot from any other retail vendor,
including Amazon.
Since ShirtSupplier is a Wholesaler, Wholesale Industry Standards apply to all
comparison items including: Brand, Size, Color, Fabric, Weight, Style Number,
Quantity, Quality and Availability. In order to qualify, The entire order must be
available at our competitor exactly as you have ordered it from us. This is an
offer to "Public Buyers" Only. Retailers, Government, Institutions & Decorators
do not qualify. Factory Irregulars, also, do not qualify. In order to receive consideration,
please provide a "Screen Capture" (or print) of any competitor's shopping cart with
the exact items in it (as described above). For Screen Captures, you may attach them,
and email them to [email protected] If you choose to print your CART pages,
you may fax them directly to a Supervisor's Desk at 760-751-1821.
Please be aware that many of our competitor's prices are in scale by quantity and they
do not have the same 1 piece price available, when compared to the bulk prices they
may have advertised. Most often, they also do not further discount white items and sale
items as we do.
We feel confident, after 25 years of service, that we work harder than anyone else to bring
you the "Lowest Prices" and the "Best Selection" on the web in the USA today.
Exclusions: This offer, above, does not apply to any sites owned and/or operated by our
Parent Company (including, but not limited to, ShirtsWholesale.com). Offer also does
not apply during price "changing and updating" Dec 25 thru Jan 31 of each year (36 days).
WE DO NOT CHARGE TAX IN 49 STATES
ARE YOU IN CALIFORNIA.....
ARE YOU A RESELLER?
We will gladly remove any tax charged (within 30 days of order).
We will gladly set your account up to automatically remove tax.
SIMPLY CLICK THE RESALE BOX when you register.
Type your resale permit number into the text box.
Then Fax or email us a copy of your Sellers Permit.
FAX: 1-760-751-1821 EMAIL: [email protected]
ADD TO SUBJECT LINE: SALES PERMIT ORDER #1234567
THE PUBLIC is WELCOME, yet, must abide by the same
Industry Standards set by Manufacturers for the Wholesale
Trade.
Industry standards are established by the Manufacturers in
order to better
serve Distributors and Suppliers without overloading customer
service costs and needs.
The Wholesale apparel industry is governed by industry standards
recognized
through-out the market place including decorating, supplier and
distributor levels.
If you are not prepared to abide by industry standards, we suggest
you shop at a
retail store whose increased margins are able to provide higher levels
of customer services.
Currently with 8 USA Warehouses in 8 States include California, Illinois,
Florida, Pennsylvania, Texas, Washington. We also have 4 sister Warehouses
in other states to assist us if we are out of inventory in a particular product
ourselves.
Serving both Retailers & the Public, we need your Current "Sellers Permit",
if you
reside in California and want us NOT to charge Sales Tax on your Purchase.
This
State is our Headquarters and we must charge tax to any Buyer in this state
without a current "Resale License or Sellers Permit."
Outside of California, Current Laws governing Internet Businesses allow for
us to ship product Tax Free. This does not however reduce your obligation.
Currently you, the Buyer, are responsible for Declaring & Paying Sales Taxes
due in your State.
Please consult with your State Board of Equalization if you have any questions
about your Tax issues.
***INDIVIDUALS who purchase from us may have the same obligations discussed
above. We leave it up to the INDIVIDUAL to know their own State Laws.
***We accept no responsibility for Tax obligations of any Buyers except those
purchases made in California.
We are a Wholesale Distributor, you are already receiving our lowest discounts offered on the products themselves.
Further Discounts may be available for orders over $1,000 and or orders that weigh more than 200 pounds.
Orders over 200 pounds may have a cheaper shipping option than those we order on line. Consult your CSR.
Example: Average Tee weighs half of 1lb and the average Sweatshirt is a full pound.
CHARITIES and GOVERNMENT accounts may receive up to a 5% extra consideration. Please contact customer service to review your options on larger orders.
YES, We do not buy or sell seconds or flawed merchandise.
Due to the price of the commodity Cotton, Prices are only guaranteed daily and will fluctuate with the market. Polyester will also have fluctuations due to the oil market. We do our best to reduce price changes to a maximum of 4 times per year and reduce daily change using the "option" markets.
Industry standards include holes, poor sewing & color dye variations. As you know, We are a wholesale distributor of Blank products, Our minimal margins do not allow us to be a lenient as a retail store who mark up their products considerably. Having said that, and in order to stay consistent with FACTORY NAME BRAND policy, Holes and Flaws detected after a garment has been decorated (printed and/or embroidered) may not receive a full credit.
We only accept School and Government Purchase Orders. Some National Charities are also considered. Funds must be guaranteed by the US government.
Please order 2% over your needs. This is the industry standard and will compensate for factory flaws & defects.
While Holes & Defects may be returned for a full credit, we do not want you to be short at your special occasion.
Once it leaves our Door, UPS is responsible 100% for the safe delivery of your package to your door.
UPS may not ship to Gates, Back Doors, Neighbors and other Special Requests. The customer becomes fully responsible for their product once UPS lets go of it at your Door or Gate or Window, etc...
We have no way, and take no responsibility for special requests that involve DROP OFF or your package in a special location or without signature.
If you have had difficulty with UPS in the past we may suggest you call us and make other shipping arrangements.
Whatever you do, DO NOT make special requests for your UPS delivery. UPS will not do it! And, once we meet our promise to ship, it is out of our hands.
This release of responsibility applies to both home and business addresses.
We understand that your Credit Card Billing address may be a PO BOX and that we only ship to the same address as the Billing Address, unless other arrangements have been made with our CSR.
While we say on our order form that we will not ship to a PO BOX, there are exceptions. Government owned US POSTAL locations do not accept packages, therefore we DO NOT SHIP there.
However, Privately Owned PO BOX companies are different. Each one has their own set of rules. Since we can not guess, the customer has to accept full responsibility for their packages delivery to a Privately Held PO BOX, if they choose to use that address as their "SHIP TO" address.
We suggest, that your city or state laws allow you to call your PRIVATE BOX by the name of SUITE# or ROOM# (instead of BOX#). We also suggest that you identify, using the Memo Box, on your order form that BOX IS PRIVATE and WILL ACCEPT PACKAGES. Without this your order will be delayed until we reach you by phone or email.
Since we are a Wholesaler Supplier to the Decorator Trade, We Box our Clothes with Printers Folds and in Decorator Dozens of 3 , 6 or 12. All products are sorted by Size and Color. You will find that, in most cases, sizes have been turned to face opposite directions inside your box.
This means we separate all according to the Printing or Embroidery industry and never individually wrap or tag any. In order for our Decorators to optimize the speed in which they finish products, most products will be shipped with their tags, labels and stickers (that you would see at a retail store) removed. Some Hang Tags may remain if, and only if, they would not get in the way of Decorating Safety requirements and they would help our retailers in their sales efforts as well.
This is an Industry Wide Standard Process. For Safety and Efficiency reasons, we are unable to make exceptions to this procedure.
Due to the unique speed and process in which our operation pulls & ships orders, we are currently unable to meet any "marking' requests on the outside of our boxes. Marking individual boxes in a unique manor would slow down our automated shipping line and cause confusion.
All T-shirts start off a natural tan color. Even white T-shirts are Dyed. All shipments received by us, for stock, may have been dyed at different times by all manufacturers. Crossing Manufacturers when ordering a color is not suggested by industry standards.
While we reserve the right to substitute Equal or Better of the same item order, We most often will swap the entire run of the item ordered for a different Brand or Dye Lot. This will make sure that all of your colors will match.
Combed Cotton is a cotton that has been further processed in the factory to help reduce shortened fibers (like split ends) which produces a stronger and softer garment over all.
PIQUET KNIT vs JERSEY KNIT : Is in the sewing Process and creates a different "Hand" or feel to the garment. We suggest you order 1 of each so you know the difference for future orders.
SHRINKAGE : Based on Industry Standards (IS), Pre-shrunk reduces shrinkage and does not guarantee zero shrinkage of a garment.
Products may not be returned for shrinkage reasons.
Standard Brand Names, including Hanes, may shrink 4-8% more depending on the consumers washing habits. Hot Dryers shrink fabrics even further. To compensate for garment reduction, when you are considering a larger size, always BE SAFE and SIZE UP.
Please note that buying another brand or from another wholesaler, does not reduce shrinkage. Even buying COMPACTED products, while helping to reduce shrinkage does not mean anything unless the garment CUT is larger than a Pre-shrunk CUT at the factory. Most often, clothing manufacturers have already compensated for these fabrics in their patterns. Going 50/50 to 90/10 (cotton/polyester) is a valuable alternative, although again, factory's have compensated for the non-shrinking fabric in order to save product costs.
The Number you provide on your order form may end up delaying your shipment if we can not reach you prior to 1pm, and further delay your shipment if you do not respond to messages left by our staff.
Cancellation fees and/or Return Fees Apply to any order that is changed after order is placed. Those fees are at our discretion and described herein, and include Exchanges as well.
Place your order on-line, Your shipping Costs and Options will be displayed prior to you being asked for your credit card, billing or personal information. You may select different options and receive different UPS costs right on line.
The 3 digit code, located near your signature on the back of your credit card, is currently the industry standard to assist in the reduction of credit card frauds. Please have your code handy when placing your order.
ALL BANKS require that you Billing and Shipping address match in order to INSURE your credit card purchase to us (the vendor)
We only ship to Billing Address "same day"? It takes time for us to either contact you or the bank regarding these orders if your "Ship To" & "Bill To" addresses do not match.
No Restocking Fees. Customer is only responsible for Shipping and the Re-stockable (Resale-able) condition of the Product they Returned.
Our customers do not have to wait for their returned items to be received, reviewed & restocked, prior to having their replacement goods sent out.
First you will need to FILL out and FAX us a SPEED FORM located in the CUSTOMER SERVICE LINK found at the bottom of any internal web page to receive an RA#.
Here is the link for your convenience>
Click Here to View/Download/Print the SPEED FORM
You are no longer required to fill out the bottom section on the SPEED FORM for an EXCHANGE. If you do fill out the Exchange Portion on the SPEED FORM, and you do not place your order on line for your Exchange items, your Exchange items will NOT be Shipped.
An EXCHANGE requires both a RETURN and a REORDER.
1) You must fax us SPEED FORM 1st
2) You must reference your RA# (Return Authorization #) on your REORDER in the Comments Box during the order process.
Once we receive your FAXED SPEED FORM... Your RA# may take up to 2 business days to receive by email, then please follow the specific instructions provided. Then, you may place your order on line for your Exchange items.
Once your Return is received your credit will be applied.
All Cancellations (or refused deliveries) will be responsible for all Shipping Costs, plus $15.00 for Service. This fee is necessary to cover our costs incurred with placing any order in to our system. Once placed it immediately enters the shipping department and receives customer services. There are no exceptions, but, we suggest you email us at once if you are caught in this situation. The sooner we catch the order, the lower the expense.
Industry standard is decided by the Manufacturers'. It is the guidelines which all Brands follow and implement in order to service the garment industry with some consistency. There are very few exceptions to Industry Standard.
Save money by asking your local Screener or Embroiderer for CONTRACT prices.
SAMPLE ORDERS
Sampling is good, if your order calls for exact sizing. Since the Exchange process is timely, We will be happy to waive the Small Order Handling Fee on the Fill In order, if you tell us the order number on your first sample order in the SPECIAL NOTES Text Box of your FULL CART page. This saves time and money for us both.
Did Not Receive your order in less than 5 Business Days? Unless you were contacted by us, your shipment may be lost. A UPS tracking number is sent to all Buyers upon Purchase and may be used the next business day on UPS.com (see Tracking)
ALASKA & HAWAII:
GOOD NEWS, WE NOW SHIP HAWAII & ALASKA!
*Hawaii UPS GROUND Service = 5-6 Days
*Alaska UPS GROUND Service = 4-5 Days
*Note: Tracking is not yet available.
OUTSIDE THE USA:
There is not service available at this time.
NEW CUSTOMERS may be required to make phone contact prior to shipment if the order size is over $1,000. Current Banking Laws restrict merchants' rights, so we are unable to take such risks on our small wholesale margins. We apologize in advance for this inconvenience, but, this policy also protects the cardholder from any fraudulent use of their card by a 3rd party.
SAVE 5% EXTRA on all orders Over $100 (For Resellers)
Special incentive for orders over $100: Resale Customers all have the all receive a special code to save an extra 5% on all their orders over $100
Special incentive for orders over $1,000: Customers all have the option of sending a Cashiers Check or Money Order and subtracting 2% from their SUBTOTAL. We pass the savings on to you if you choose not to use a credit card for your transaction.
IF & WHEN YOU DO YOU'LL BE GLAD YOU BOUGHT FROM US
FOR OVER 20YRS OUR CUSTOMERS HAVE ENJOYED OUR LOW PRICES & HIGH LEVEL OF SERVICE.
WE WILL PAY FOR YOUR RETURNS FOR 60 DAYS
REGISTERED CUSTOMERS GET FREE RETURNS ON ALL ORDERS
We are proud and excited to offer Free Shipping on Returns...
For Registered Customers: All orders of any size are eligible.
For Guest: All purchases (over $75) are eligible
For Registered Customers may e-file there Return Authorization Request in their Order History.
For Guests must file a PDF Speed Form to request a (RA#) Return Authorization Number.
CALL TAGS (by mail), when received, please secure it to your package(s) per the instructions
provided.
CALL TAGS Apply to All Registered Customer Orders and Guest orders over $75.
-You may e-file partial and full orders.
-Please GO TO your ORDER HISTORY
-Please Click on the RETURN button next to the order you wish to return.
-Please complete and send (all in one) your Return Authorization Request.
- Please follow the Shipping Instructions Below once you Receive your RA#
FOR GUESTS:
You must complete and email a SPEED FORM (RA# Request) in order to Return merchandise.
Please read both our "Policies and FAQs" links prior to faxing your SPEED FORM to a Customer
Service Representative. SPEED FORMSwill be returned to you by Fax or Email, within 48 hours
(with your Approved Code) "Return Authorization Number" and Return Center Address in your
region. We have 5 Return Centers, Please do not ship without authorization.
DO NOT RETURN ITEMS WITHOUT AUTHORIZATION (or send to the wrong address) it
will not be accepted and will be donated to charity (not returned or credited).
A Speed Form (RA# REQUEST) must be completed in order to Return products...
Please fill in all required blanks + MAKE A COPY.
A COPY must also be included in the Box that you return.
Then, Please FAX a completed copy to Customer Service, in order to receive your RA#. An RA# is
good up to 60 days after your purchase date AND must be requested within 30 days of their
purchase date.
Next, You must WRITE your RA# (LARGE) on the outside of your box and on each SPEED FORM.
Save 1 speed form copy for your records. Remember the 2nd goes in the box you return. If you
return Multiple Boxes, you must make Multiple Copies and place 1 inside each box.
SHIP TO: Your RA# will determine which location you return your product to. Your CALL
TAG will already be pre-printed with return address information.
For orders purchased prior to June 1st, 2014, free shipping is not available, previous shipping
rules apply:
When you receive an RA# (authorization #), you will receive a SHIP TO address along with it.
NO RETURNS ARE ACCEPTED without an official RA# written outside any bag or box.
Customers are responsible for all shipping costs when returning or exchanging items after 60 days.
Please READ all of our Policies & FAQs on line Prior To Completing this Form.
Click Here to View/Download/Print the SPEED FORM
NOTE: Any apparel, improperly marked, or shipped without authorization will not be returned or
credited to the Customer. It will be donated to a favorite charity at year end. This Policy is strictly enforced.
REGISTERED CUSTOMERS Full or Partial, we proudly pay shipping costs on
merchandise and supply Call Tags, authorized within 30 days & returned within 60 Days, unless
an error was made that was not caused by the Customer.
NO INDUSTRY STANDARD 20% Restocking Fees on any returned merchandise (if instructions
are followed), yet, the minimum fee is set at $15.00 for Canceled (or non accepted) Orders Only.
Consistent with Wholesale Industry Standards, all returns must be in 1st quality, sale-able condition.
NOTE: If Return Authorization Instructions are not followed, we reserve the right to charge a 50%
Restocking Fee.
Excluded Brands and Products: We are only able to offer a maximum return policy
of 30 days on Nike, Ogio, Port Authority and District Brands as well as Halloween, Desktop and
Utility Items. Our Health Department has a strict 1 day return policy. This policy is strictly enforced.
CREDITS VS REFUNDS Once your Return is received, evaluated & returned to Stock, your credit will immediately be applied back on to the credit card you used for purchase. This process can take up to 2 weeks. If you would like to use your return as a credit, it may be applied to any new order within 7 days.
NOTE: If RA# details are not followed, we reserve the right to charge a 50% Restock Fee.
NOTE: Do not ship "Returns" to our Mailing Address. They will not be accepted.
An EXCHANGE requires both a RETURN and a REORDER.
Our customers do not have to wait for their returned items to be received, reviewed &
restocked, prior to having their replacement goods sent out.
REGISTERED CUSTOMERS Please go to your account ORDER HISTORY and REQUEST
a Return Authorization Number.
GUESTS, Please note that you are first you are required to FILL out and FAX (or email) us a
SPEED FORM to receive your RA#. Here is the link for your convenience>
Click Here to View/Download/Print the SPEED FORM
You are no longer required to fill out the bottom section on the SPEED FORM for an EXCHANGE.
If you do fill out the Exchange Portion on the SPEED FORM, and you do not place your order on
line for your Exchange items, your Exchange items will NOT be Shipped.
As a courtesy... During the REORDER, we will Reduce Shipping ($5) if:
1) You fax us your SPEED FORM 1st
2) You reference your RA# (Return Authorization #) on your REORDER in the Comments/Notes
Text Box during the reorder process.
Once we receive your FAXED SPEED FORM... Your RA# may take up to 2 business days to receive
by email, then please follow the specific instructions provided. Then, you may place your order
on line for your Exchange items.
Once your Return is received, evaluated & returned to Stock, your credit will immediately be
applied back on to the credit card you used for purchase.
Thank You for Trusting ShirtSupplier.com Products and Services, since 1985.
We sincerely appreciate your business.
Our Customers enyed an average delivery time from our 5 USA strategic warehouses.
WE DELIVER TO ALL 50 STATES:
WE OFFER MANY DELIVERY OPTIONS:
TRACK YOUR ORDER EASILY:
Note: If at any time 24 Hours after shipping our Fast Track System is not working properly,
Please use URGENT CARE any day or night. Our Special Services Team will assist you quickly.
ORDER DEADLINE IS 2:45 EST EACH DAY: Orders "received" prior to 2:45PM EST
(each Business Day Mon-Fri) will be shipped the same day. Placing an order prior to 2:45PM EST
does not guarantee we will receive it instantly. Due to ISPs and e-mail, IF YOUR ORDER IS FOR
AN EVENT or HAS A DROP DEAD DATE, you may want to CLICK LIVE CHAT immediately prior to
placing your order online to discuss your shipping options. Orders received by us, after 2:45 EST,
will process the next business day in the fashion you have selected online.
UPS LIMITED GUARANTEE: UPS does not guarantee it's "Ground" shipments to be delivered
on a certain day or at a certain time. UPS provided shipping charts estimate delivery days that do not
count the ship day.
UPS DOES GUARANTEE AIR SHIPMENTS, yet, UPS Guaranteed "AIR" shipments, also, do
not include the ship day. Example: 2nd day air packages, shipped on Monday will be guaranteed by
UPS to arrive on Wednesday.
RESERVED RIGHTS: Shirtsupplier.com reserves the right to ship with carriers other than UPS
(ie USPS SurePost), as long as it does not compromise average 1-3 day delivery times on Ground
Services and guaranteed delivery dates on upgraded shipping options. There will be no credit or
debit for this change in service.
TRACKING PACKAGES AFTER YOU ORDER: You will receive a confirmation email from
us within hours of placing your order Monday-Friday. When you do, enclosed you will find a Tracking
details. Tracking will be available on SHIRTsupplier.com in real time using our FAST TRACK system.
Sorry, NO Tracking details are currently available for Hawaii or Alaska.
OUR COMMITMENT TO YOUR SAFETY & PRIVACY FAR ABOVE INDUSTRY STANDARD
• We never save any Credit Card Numbers.
• We are PCI Compliant. We use industry standard SSL encryption for
online ordering and encrypt all personal information. We are certified
as "Credit Card SAFE" by Security Metrics - an independent online
Security Assurance company.
• We never share or sell personal information to 3rd parties.
• For each visitor to our Web page, our Web server automatically recognizes
only the consumer’s domain name, but not the e-mail address (where possible).
• We collect: the e-mail addresses of those who communicate with us via e-mail
or provide an e-mail during checkout; aggregate information on what pages
consumers access or visit; user-specific information on what pages consumers
access or visit; and information volunteered by the visitor.
• We collect: personal information during purchase of our products in order to
bill, ship, and contact you if needed. All information collected is transmitted over
our SSL encrypted server and then encrypted and stored in our database for order
processing. Your payment information is NOT stored anywhere on our servers.
• The information we collect is used to process orders, as well as improve the
content of our Web page and may be used to notify consumers about updates to
our Products or Web site.
• If you do not want to receive e-mail from us in the future, please let us know by
sending us a message using the link above.
• With respect to cookies: We reserve the right, though may not, use cookies to
record session information to learn what pages users access or visit, and how
often users return.
• If you supply us with your postal address on-line you will only receive the
information for which you provided us your address.
• Persons who supply us with their telephone numbers on-line will only receive
telephone contact for which they provided telephone number for.
• With respect to Ad Servers: We do not partner with or have special relationships
with any ad server companies.
• From time to time, we may use customer information for new, unanticipated
uses not previously disclosed in our privacy notice. If our information practices
change at some time in the future we will post the policy changes to our Web site
to notify you of these changes and we will use for these new purposes only data
collected from the time of the policy change forward. If you are concerned about
how your information is used, you should check back to our Web site periodically.
• If you feel that this site is not following its stated information policy, please contact
us at once.
• As a courtesy, if you feel more comfortable you may choose to checkout through
PayPal using your credit cards on their site to complete your order on our site
• If you feel that this site is not following its stated information policy, please contact us at once.
CREDIT CARD (Safe Security Metrics Site Certificate)
Types: We accept Visa, MasterCard, American Express, Discover and Paypal.
PAYPAL
While Our Site is Guaranteed Safe, We Make PayPal Available for Those Customers
Who Feel More Confident with 1 extra Level Of Security. You may choose to use your
Paypal Account or credit cards accepted at Paypal.
CHECKS
PERSONAL > CWe do not accept Personal Checks
CASHIERS CHECKS > Cashiers Check Orders ship the "Same Day" that they are received.
MONEY ORDERS > Money Order Orders ship the "Same Day" that they are received.
Schools, Government, Charities & Hospital
PURCHASE ORDERS
*Simply Select Purchase Order Payment Option in Checkout
PURCHASE ORDERS ship the "Same Day" when we receive a faxed copy at 1-760-751-1821
(or) You may also, "scan and email" a copy to [email protected] For emails, please
place your "order number" in the Subject Line (or) type "Scanned Purchase Order". Please
See Exact Procedures Below.
EMAIL SUBJECT EXAMPLE: SCANNED PO > ORDER #12345
THE (PO) PURCHASE ORDER PROCEDURE:
PO > Must Ship to the Institutional Address
PO > A Copy Must Be Received Prior To Shipping
PO > Must Be on Legal Letterhead or State Approved Document
PO > Must have a Authorized Signature of Approval
PO > May be scan/emailed to [email protected]
PO > For Same Day Processing, You May Fax to 760-751-1821
PO > Originals Must Be Mailed to Our San Diego Mail Center
PO > All Discounts Will Be Reflected On Billed Invoices
PO > Net Terms = N20 = 20 Days From Shipping Date
***PLEASE USE OUR URGENT CARE for any further PO Questions.
WELCOME TO URGENT CARE
AN INNOVATIVE WAY TO TALK WITH MANAGEMENT
Since 1985, 7 Days Per Week, We love making our Customers Happy!
LIVE CHAT IS OUT! URGENT CARE IS IN!
IF THIS IS A TRACKING ISSUE > CLICK FAST TRACK HEADER LINK
IF THIS IS A RETURNS ISSUE > CLICK SPEED FORM FOOTER LINK
Are you having trouble finding something on our website?
Perhaps you simply have a question that you would like
answered. At SHIRTsupplier.com, we're here to serve you.
To do so, we've created a new way to get the best reply
in the fastest way from our Special Services Team
If you are looking for immediate service, send us an URGENT message.
It is your best option every weekday. Please, Go ahead and give it a try!
URGENT CARE OPTIONS > URGENT & ASAP
DO YOU PREFER TO PHONE US?
PLEASE CLICK OUR PHONE SUPPORT LINK BELOW
DO YOU PREFER TO EMAIL US?
PLEASE CLICK OUR EMAIL SUPPORT LINK BELOW
___________________________________
Since 1985 We've loved making our Customers Happy!
________________________________
GET A RESPONSE DIRECTLY FROM MANAGEMENT
SAY GOOD-BYE TO LIVE CHAT!
SAY HELLO TO URGENT CARE!
________________________________
EMAIL US FROM ANYWHERE OR USE OUR URGENT CARE
DURING BUSINESS HOURS:
From 8AM to 4PM PST 7 days a week....
You will be best served by placing one of the following keywords
in the Subject Bar prior to sending your message. General Customer
Service, Current Order Status, Shipping and Tracking, Returns and
Exchanges, Color Catalog, Website Service, Other Concerns.
AFTER BUSINESS HOURS INCLUDING WEEKENDS & HOLIDAYS:
No matter what your need(s), please feel free to leave us a Message,
7 days a week. Our 24 Hr Message Center is reviewed frequently
throughout each day. We will gladly direct your message to the
correct department so that they may get back to you in a timely
manner. Simply fill out the form below to send us a message today.
Or, you may also choose to leave us a message at our 24 Hr Message
Center. For all contacts, Please leave your name, telephone number,
email address, order number (if applicable), and question you may
have.(For School, Charity, Health Care and 1st Responder Land Lines;
Toll Free 866-707-4478) (By Cell or Mobile Toll Free; 1-760-751-0311).
Since 1985, 7 Days Per Week, We love making our Customers Happy!
GET A RESPONSE DIRECTLY FROM MANAGEMENT
SAY GOOD-BYE TO LIVE CHAT!
SAY HELLO GO URGENT CARE!
DURING BUSINESS HOURS:
OR...anytime 7 days a week....
No matter what your need(s), please feel free to leave us a Message, 7 days a week.
Our 24 Hr Message Center is reviewed frequently throughout each day. We will gladly
direct your message to the correct department so that they may get back to you
in a timely manner. Simply fill out the form below to send us a message today.
Or, you may also choose to leave us a message at our 24 Hr Message Center. For
all contacts, Please leave your name, telephone number, email address, order number
(if applicable), and question you may have.(For School, Charity, Health Care and 1st
Responder Land Lines;
Toll Free 866-707-4478
Cell or Mobile Toll Free; 1-760-751-0311